Privacy Policy
Introduction
This Privacy Policy explains how Tameer.ai Private Limited collects, uses, and protects your personal information when you use our Services, including our website, app, and any forms or ads through which you contact us.
Information We Collect
We may collect
- Name, email address, phone number (including via lead forms, contact forms, or ads)
- Account credentials
- User queries and AI interactions
- Usage logs and technical data (IP address, device info)
- Interactions with our ads and website, collected via cookies and similar technologies (see Advertising & Marketing Partners below)
- Information submitted through our lead forms and ad campaigns (e.g. Meta Lead Ads) — such as your name, city, and WhatsApp number — plus cookies and pixel data collected when you interact with our ads or website.
- We do not send marketing emails.
How We Use Information
Your data is used to
- Operate and improve platform functionality
- Provide AI responses
- Manage accounts and subscriptions
- Communicate transactional or service-related updates
- Ensure security and prevent misuse
- Deliver and measure advertising, and show you more relevant ads on Meta platforms (Facebook & Instagram)
- To measure and improve our advertising, including matching your activity to ad campaigns and building audiences for future marketing (see "Advertising & Marketing Partners" below).
AI Data Handling
Data you provide to our AI-powered matching and recommendation features (such as project details and preferences) is used solely to improve match quality and is not sold to third parties. This is separate from the advertising data described below, which follows the rules in "Advertising & Marketing Partners."
- Prompts and outputs may be stored
- Data is not used to train AI models
Data Sharing
We may share data
- With service providers and authorized contractors who help us operate the platform, manage leads, provide customer support, perform onboarding, or communicate with users on Tameer.ai's behalf
- Authorized contractors may receive limited lead information, such as your name, phone or WhatsApp number, email address, city, and information you submit through our forms or advertising campaigns, only where necessary to perform services for Tameer.ai
- Our service providers and contractors are required to use personal information only for the services they provide to Tameer.ai, protect it appropriately, and not sell it or use it for their own independent marketing purposes
- With Meta Platforms, Inc. (Facebook & Instagram), where applicable, for advertising measurement, audience matching, Custom Audiences, and conversion measurement, as described in "Advertising and Marketing Partners" below
- When required by law, regulation, legal process, or a valid governmental request
- We do not sell personal data.
Advertising and Marketing Partners
We use Meta's advertising tools, including Custom Audiences and the Conversions API, to reach relevant customers and measure the performance of our campaigns. This means:
- When you submit a lead form or interact with our ads on Facebook or Instagram, we may share limited information (such as your name, phone number, or email, in hashed form) with Meta to build advertising audiences and track conversions.
- Meta processes this information subject to its own Data Policy.
- Information collected through our advertising campaigns may also be accessed by authorized service providers or contractors working on Tameer.ai's behalf for lead management, customer communication, onboarding, or related operational purposes. They are not permitted to sell the information or use it for their own independent advertising or marketing.
Your Choices
You have control over how your data is used for advertising:
- You can manage or opt out of interest-based advertising at any time through Meta's Ad Preferences.
- To request that your information be excluded from our Custom Audiences, email us at [email protected] and we will remove it within a reasonable time.
Data Security
We use reasonable technical and organizational safeguards to protect your information. However, no system is completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, customer service, security, contractual, and legal requirements. Lead information collected through forms or advertising campaigns is generally retained for up to 90 days unless you engage further with our services, a longer period is reasonably necessary for an ongoing relationship or legal obligation, or deletion is requested earlier where applicable.
- Authorized service providers and contractors must retain personal information only for as long as needed to perform services for Tameer.ai and must delete or return it when it is no longer required, subject to applicable legal obligations.
Account Deletion
You may request account and data deletion, including removal from our advertising audiences, by emailing:
Email: 📧 [email protected]
- When we process a valid deletion request, we will also take reasonable steps to remove the relevant information from advertising audiences we control and instruct applicable service providers or contractors to delete or return personal information they hold on our behalf, subject to legal retention requirements.
Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Services indicates acceptance of changes.
Contact
For privacy concerns:
Email: 📧 [email protected]
Address: 10 J3, Johar Town, Lahore, Pakistan
Questions About Your Privacy?
We are here to help. If you have any questions or concerns, please reach out to us.
